It is true that the new Nikko’s location is much larger, ultra modern and offers a unique choice to the fairly limited Charlotte upscale restaurant scene. Unfortunately, where Nikko’s drops the ball is in the customer service/friendly department. Most notably at the hostesses stand up front. I have been to Nikko’s half a dozen times since the new opening, and I can honestly say that I have never seen anyone at the front stand smile. It is always a struggle to get seated and the condescending attitude is almost impossible to ignore. And if you have a large group, all bets are off. Even with reservations weeks ahead of time, they will not seat you unless 100% of your party is present. This happened to my party several weeks ago even at 6:30 on a Saturday night when we were the only people in the restaurant. My group of 14 had to wait on our stuck in traffic final party member to arrive before we were seated. The last straw for me was what I witnessed last week to a group of 6 patiently waiting with me in line. They were 5 minutes late for their reservation and the “friendly” staff gave away their table. They were then informed that it was going to be a 2 hour wait for another table. Happy Birthday! I have spoken to countless others who have had similar experiences at Nikko’s and do not believe that my observations are isolated. Everyone agrees that the ladies up front are horrible and reminiscent of Seinfeld’s Soup Nazi (I suppose Sushi Nazi would be fitting). It is truly unfortunate since at one point in time I really enjoyed the whole Nikko’s experience and have a lot of pleasant memories from the old location. Overall, I really like the layout, ambiance and above average sushi of the new Nikko’s but the horrible attitude of that unfortunately dominates makes it not worth my hard earned dollar.